The Blue Space Bathrooms
"Excellent communication and great service every time I rang the team, delivery came sooner then expected!"
"We ordered a small vanity in August and all appeared to go well until it turned up - the wrong colour. no biggie - mistakes happen but...it took nearly 2 months to get a replacement. about 10 phonecalls, an online chat that went nowhere and some 30 plus emails the replacement just arrived. no tracking details etc. Sending back the incorrect one took about 10 emails and more phonecalls in itself and eventually some guy just turned up with no warning and not even a consignment note or sticker for the packaging. Whilst the support staff were pleasant they really had no idea what was going on and kept making excuses about how the 3rd party supplier and couriers had made mistakes, lost the order, weren't responding etc. What really infuriated me was the ongoing gushy emails telling me how beautiful my vanity was - with little ability to just sort it out and send the correct one. Subsequent to my original review I had a phone all from the customer service manager. She was very apologetic and could see via the records the absolute shambles that had occurred with my order. She offered (and I accepted) a partial refund on the original price. Hopefully The Blue Space uses my experience as a learning opportunity and if they keep their word, this doesn't happen to another customer."
Hi Amelia, It was really nice talking to you yesterday. We pride ourselves on our customer service so we are so sorry you had this experience with us and appreciate your patience with the unusual COVID challenges we experienced last month. Your feedback has been a good learning lesson for our team on how we can manage these communication challenges better if lockdown restrictions come back, and also helped us review the delivery service we provide in your area. Much appreciated! Kind Regards, The Blue Space
Posted 3 weeks ago
"I returned the product after deciding that a different colour would be a better match. Blue Space acknowledged receipt of the returned product after 2 days but took 10 days to refund the amount. This was only after I rang to query the refund."
Hi Tim, Thank you for your review and feedback! I have just tried to call you and have left a voice mail to see if there is anything else we can do to assist you with your order. We are so sorry for the delay with your refund and thank you greatly for your ongoing patience and understanding. Please reach out if you need any further assistance. Have a great day! Kind Regards, Emily
Posted 4 weeks ago
"Delivery was so slow and timing for the showerhead installation was lost"
Hi Beng, Thank you for your review and feedback! We have tried to contact you and have left you a voice mail. We appreciate your patience and are so sorry for the delay. Our suppliers and our warehouse has been working with reduced staff to meet current public health restrictions and the lockdown had caused a high volume of orders which we are working to dispatch ASAP. We apologies for any inconvenience caused and thank you for your understanding. Please feel free to reach out on 02 9674 1000 at any time, we are happy to help! Kind Regards, The Blue Space
Posted 4 weeks ago
"Great customer service when ordering and dispatching items. Not so good with returns. Have been waiting for a refund for over 2 weeks."
Hi Alicia, Thank you for your review and feedback! I have just left you a voice mail to advise the refund has now been processed and will be heading back to your original payment method. We apologies greatly for the delay and appreciate your patience and understanding. Have a lovely day and please reach out if you have any questions 02 9674 1000. Kind Regards, Emily
Posted 1 month ago
"Ordered kitchen door knobs on the 4th October and still have not received my order."
Hi Juliana, Thank you for your review and feedback! We have just tried to contact you and have left you a voice mail and email. We apologise for the delay with your door handles and any inconvenience caused, please contact our team directly at any time on (02) 9674 1000, we are here to help! We look forward to hearing from you. Kind Regards, The Blue Space
Posted 1 month ago
"The Blue space has everything I want all in one space. Love my shower seat, well the look of it as it hasn't been installed yet, but I received it quickly and their communication is fantastic. A++"
Thank you for your incredible feedback, Vicki! Enjoy your new shower seat!
Posted 1 month ago
"Thanks for such great service and prompt delivery. Will need more handles in the near future."
Thank you for your feedback, Marlene!
Posted 1 month ago
"Good, but the delivery date blew out and this wasn't communicated to me."
Thank you for your feedback, Amit! We appreciate your feedback and will take this on board.
Posted 1 month ago
"excellent quality products, excellent service, hard to talk to someone from customer service, tried emails and chats and had to wait 2 days for a call back but sorted issue in the end"
Thank you for your feedback, Angela! We value your feedback and will take this on board to ensure this does not happen again.
Posted 1 month ago
"I bought new taps and a shower head for my main bathroom. They were all Caroma brand. Exceptional quality and surprisingly good pricing. I will definitely be a return customer."
Thank you for your awesome feedback, Anne! We look forward to helping you again.
Posted 1 month ago
"Was amazed and how quickly my order arrived! Would definitely use The Blue Space again if needed."
Thank you for your great feedback, Jude!
Posted 1 month ago
"Not happy that after a month waiting for more order (Aus Post fault) I was short delivered 4 handles. Picking slip was clearly different to the invoice. To be fair I notified and they are express shipping my missing handles."
Hi Nathan, Thank you for your review and feedback! I am so sorry for the delay with your order and to hear you were missing 4 of your 15 Momo Handles. I can see that the replacements have been arranged and will be sent out express for you ASAP. Thank you greatly for your ongoing patience. Have a great day and please reach out if you have any questions. Kind Regards, The Blue Space
Posted 1 month ago
"Brilliant service. We were kept informed constantly about the progress of our order to delivery. Our order arrived within just a few days of placement."
Thank you for your awesome feedback, Mary!
Posted 1 month ago
"Responsive customer service team who are all across the details and status of your orders... first class team, first class merchandise.."
Thank you for your awesome feedback, Caron!
Posted 1 month ago
"We are so impressed with the service we have received from The Blue Space. The time frame of our good being delivered was understandable due to Covid 19 but our vanities arrived so well packaged and in excellent condition. They look amazing and I's so glad your company shipped to Western Australia as I couldn't find this type anywhere here in the west. Thank you"
Thank you for your incredible feedback, Deb! We are so glad that you enjoyed your experience with us.
Posted 1 month ago
"Very good, but I'm yet to receive the bath caddy and have had no communication regarding it"
Hi Lindsay, Thank you for your review and feedback! I have just left you a voice mail in regards to your order. It looks like the bath caddy has been lost in transit as our system has marked your order as complete. I have arranged a replacement for you which we will work on getting out with tracking details ASAP. Thank you for your ongoing patience and understanding. We hope you have a great day! Kind Regards, The Blue Space Team
Posted 1 month ago
"Awesome customer service. We had a product delivered that was damaged in transit and they quickly sent out a replacement and were very easy to deal with. Definitely recommend."
Thank you for your awesome feedback, Kate!
Posted 1 month ago
"The website, payment and delivery service was fantastic. Unfortunately the product was not appropriate for what i needed when it arrived. I actually thought I bought something twice the size of the actual product."
Thank you for your feedback, Ashley!
Posted 1 month ago
"Very helpful staff and order and delivery processes excellent. John from Rozelle"
Thank you for your feedback, John!
Posted 1 month ago
Source: https://www.reviews.io/company-reviews/store/www.thebluespace.com.au
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